Frequently Asked Questions

All of our equipment processes common allergens including milk, eggs, wheat, soy, and nuts. 

Final prices are determined by size, level of detail, and add-ons plus any applicable taxes and fees.

Please let us know if you have a budget you would like to stay within and we will do our best to accommodate.

We are able to accept cash, checks, and Venmo at this time.

Checks can be made out to Revel Confections, LLC and our Venmo handle is @revelwithme *3886

Things happen, let us know as soon as you know you are running late. We do our very best to accommodate these instances but due to the nature of the  business, we cannot guarantee later than expected pickup times to be available. Please do your best to arrive at your chosen time. No call/ no show orders not picked up within 24 hours from agreed upon time forfeit the order and any payments that have already been made. 

We sure are! Illinois law requires home based food operations (or Cottage Food Operations) to be registered and licensed with their County and are required to have a food service sanitation managers license. Additionally we are covered under liability insurance specific to Cottage Food Operations. 

Revel Confections is a cottage food business simply meaning we operate out of a residential home. Cottage food businesses have different laws and regulations than a traditional, commercial kitchen bakery.

 Deposit- To be considered booked, we require a 50% deposit to lock your date. Your date will not be held until the deposit is received. Revel Confections reserves the right to reject your order to accommodate their schedule if the deposit is not received. You may pay in full at the time of booking if preferred.

“Date Hold” Deposits- “Date hold” deposits are a convenient way to secure your future event date before you know what your wishes are.  The rate structure varies depending on your needs and will be applied towards your order. Date hold deposits are non refundable if you cancel and are non-transferable to other dates. If you change the date, you forfeit your date hold deposit. 

Payments- We accept cash, checks made out to Revel Confections LLC, and Venmo @revelwithme. If you wish to make a deposit by check or cash, please contact us at revelconfections@gmail.com to determine a drop-off time. Deposit is due at booking; final payment is due at pick-up or before. You may pay in full at the time of booking.

Cancellation For orders under $200- You may cancel at any time but to receive a deposit refund, cancellation must occur one week before the agreed-upon pick-up or delivery date and time slot reserved. For example, if you plan to pick up at 11 AM on Saturday, your cancellation must occur before 11 AM the Saturday before to qualify for a refund. Cancellations made after the policy dates are nonrefundable. Cancellations for payments made in full after the one-week mark will receive a refund less the 50% deposit.

Cancellation For orders Over $200- Deposits for orders over $200 are only 50% refundable if canceled 14 calendar days or more before the agreed-upon pick-up or delivery date. 

For example, if your deposit was $300, only $150 is refundable if canceled before 14 calendar days before the agreed-upon pick-up or delivery date and time. Cancellations made after the the 14 days are nonrefundable. Cancellations for payments made in full after the 14 calendar day mark will receive a refund less the deposit as listed above.

Changes to your order- You will have 7 days prior to your event to make any changes including adjustments to flavors, quantity, or other details. After the 7-day period, no changes can be made to your order. This policy allows us to properly plan, source products and allocate the necessary time to craft your items.

Transfer of Possession- Clients choosing to pick up their orders forfeit any damage claims once the items are in their possession. Revel Confections cannot be held responsible for any damages to order if proper care instructions are not followed. Each order comes with a care instruction sheet that should be reviewed.

Refund- We do not offer full refunds. If you are dissatisfied with your product or something is incorrect, please contact us at revelconfections@gmail.com so we may address the issue directly.

Pickup/ Delivery- Please arrive within the 15-minute time slot provided at the time of booking. This time has been reserved just for you. Due to the nature of a home-based bakery, we cannot guarantee later than agreed-upon pickups. Things happen, please let us know if you are running late and we will do our best to accommodate.

Delivery is mandatory for tiered cakes, with no exceptions.

Delivery fees apply as follows:

1 Mile – Free

2-5 Miles – $15

6-10 Miles - $25

11-15 Miles - $35

16-20 Miles - $45

21-25 Miles - $55

25+ Miles - Requires Consultation 

No Call/ No Show- Orders that are completed and not picked up within 24 hours of the agreed-upon date and time forfeit the completed order as well as all payments made if the client becomes unreachable. Unreachable is defined as making 3 or more attempts across all forms of communication listed on the order sheet with no response.